Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Understandably, personalized items cannot be accepted for returns unless it is defective. However, your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (90 days not including 2-5 day processing) (I have lengthened the shipping time due to the coronavirus pandemic, we will reship your order, not refund in this circumstance).
- You receive the wrong item. (we will reship your order, not refund in this circumstance)
- The item has a defect or a mistake was made. You will need to email me photos of the defect or mistake. We will offer a refund or remake your item in this case.
- Poor photo print quality due to your supplying low resolution or poor quality photos is not considered a defect or mistake on our part.
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, tracking information shows delivered but you did not receive it “stolen package”).
- You changed your mind, the gift recipient doesn’t like the color, etc…
- Remember that the colors may vary slightly due to the difference in computer monitors and phone screens color rendition.
- Also, keep in mind, the photo print quality is different on fabric than on photo paper. The finished result highly depends on the quality of your photos. I cannot issue a refund for poor print quality due to poor quality of your original photos.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.